{"id":1212,"date":"2026-01-06T11:36:32","date_gmt":"2026-01-06T16:36:32","guid":{"rendered":"https:\/\/oap.wp.vortexdev.com\/about\/gouvernance\/"},"modified":"2026-05-26T11:26:01","modified_gmt":"2026-05-26T15:26:01","slug":"governance","status":"publish","type":"page","link":"https:\/\/oap.wp.vortexdev.com\/en\/about\/governance\/","title":{"rendered":"Governance"},"content":{"rendered":"\n
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OLHI’s governance is designed to ensure its independence, integrity and accountability.<\/p>\n\n\n\n

Our governance documents available on this page establish the structures and mechanisms that support OLHI\u2019s work. These measures underpin our ability to carry out our mandate in a fair and objective manner, while maintaining public confidence in our processes.<\/p>\n\n\n\n

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The Board of Directors also plays a central role in this regard and is composed of a majority of directors who are independent from the life and health insurance industry.<\/p>\n\n\n\n

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Find out more<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Documents<\/h2>\n\n\n\n
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\n Insurance OmbudServices Cooperation and Oversight Framework <\/h3>\n <\/div>\n \n <\/div>\n \n<\/a>\n<\/div>\n\n\n\n
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\n General By-Laws <\/h3>\n <\/div>\n \n <\/div>\n \n<\/a>\n\n\n\n


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\n Terms of Reference <\/h3>\n <\/div>\n \n <\/div>\n \n<\/a>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

Independent Reviews<\/h2>\n\n\n\n

In accordance with the Insurance OmbudServices Coorperation and Oversight Framework, OLHI also undergoes independent reviews to ensure the quality, effectiveness, and impartiality of its processes. These external reviews help strengthen our governance, support continuous improvement, and maintain public confidence, as well as the confidence of participating companies, in our activities.<\/p>\n\n\n\n

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