{"id":1258,"date":"2026-01-06T09:33:42","date_gmt":"2026-01-06T14:33:42","guid":{"rendered":"https:\/\/oap.wp.vortexdev.com\/?page_id=1258"},"modified":"2026-05-26T12:29:49","modified_gmt":"2026-05-26T16:29:49","slug":"complaints","status":"publish","type":"page","link":"https:\/\/oap.wp.vortexdev.com\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-center\" style=\"grid-template-columns:auto 35%\"><div class=\"wp-block-media-text__content\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">How OLHI Can Help<\/h2>\n\n\n\n<p>Not satisfied with your insurer\u2019s decision? We are here to help.&nbsp;&nbsp;<\/p>\n\n\n\n<p>The&nbsp;OmbudService&nbsp;for Life &amp; Health Insurance (OLHI) offers a<strong>&nbsp;free&nbsp;and&nbsp;impartial <\/strong>review&nbsp;of complaints about life and health insurance companies in Canada.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">OLHI can assist you by:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Answering&nbsp;your&nbsp;questions about&nbsp;the&nbsp;complaint&nbsp;process&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Guiding you on&nbsp;how to take your complaint to your&nbsp;insurer&nbsp;if you&nbsp;haven\u2019t&nbsp;already&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contacting your&nbsp;insurer&nbsp;on your behalf if&nbsp;they&nbsp;haven\u2019t&nbsp;responded&nbsp;to your complaint&nbsp;within 90 days&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reviewing your complaint if you are not&nbsp;satisfied&nbsp;with your&nbsp;insurer\u2019s&nbsp;final&nbsp;position&nbsp;<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/oap.wp.vortexdev.com\/en\/complaints\/our-process\/\">Find out about our process<\/a><\/div>\n<\/div>\n<\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"683\" height=\"1024\" src=\"https:\/\/oap.wp.vortexdev.com\/wp-content\/uploads\/2026\/05\/Complaints2-683x1024.jpg\" alt=\"\" class=\"wp-image-2527 size-full\" srcset=\"https:\/\/oap.wp.vortexdev.com\/wp-content\/uploads\/2026\/05\/Complaints2-683x1024.jpg 683w, https:\/\/oap.wp.vortexdev.com\/wp-content\/uploads\/2026\/05\/Complaints2-200x300.jpg 200w, https:\/\/oap.wp.vortexdev.com\/wp-content\/uploads\/2026\/05\/Complaints2-768x1152.jpg 768w, https:\/\/oap.wp.vortexdev.com\/wp-content\/uploads\/2026\/05\/Complaints2-scaled.jpg 1707w\" sizes=\"(max-width: 683px) 100vw, 683px\" \/><\/figure><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1258","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/oap.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/pages\/1258","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oap.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oap.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oap.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/oap.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/comments?post=1258"}],"version-history":[{"count":4,"href":"https:\/\/oap.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/pages\/1258\/revisions"}],"predecessor-version":[{"id":2529,"href":"https:\/\/oap.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/pages\/1258\/revisions\/2529"}],"wp:attachment":[{"href":"https:\/\/oap.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/media?parent=1258"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}