{"id":354,"date":"2026-01-06T11:28:52","date_gmt":"2026-01-06T16:28:52","guid":{"rendered":"https:\/\/oap.wp.vortexdev.com\/news\/"},"modified":"2026-04-14T13:37:54","modified_gmt":"2026-04-14T17:37:54","slug":"news","status":"publish","type":"page","link":"https:\/\/oap.wp.vortexdev.com\/en\/news\/","title":{"rendered":"News"},"content":{"rendered":"<section class=\"block-listing block-listing--news alignfull\"\n>\n   <div class=\"block-listing__inner container\">\n    <div class=\"block-listing__filters\">\n      <div class=\"findstr-field findstr-field-checkbox \"\n     data-source=\"tax\/category\"\n     data-group=\"news\"\n     data-id=\"1766164989907\"\n     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This renewal reflects our ongoing commitment to&nbsp;transparency,&#8230;\n        <\/div>\n      \n      <time class=\"post-item__date\">May 25, 2026<\/time>\n    <\/div>\n  <\/article>\n  <article class=\"post-item\">\n      <div class=\"post-item__image\">\n        <a href=\"\/en\/news\/bringing-clarity-at-a-vulnerable-time\/\">\n          <img decoding=\"async\" src=\"https:\/\/oap.wp.vortexdev.com\/wp-content\/uploads\/2025\/09\/Papers-768x512.jpg\" alt=\"\" loading=\"lazy\">\n        <\/a>\n      <\/div>\n\n    <div class=\"post-item__content\">\n      <div class=\"post-item__categories\">\n          <span class=\"post-item__category\">\n            <span class=\"sr-only\">Categories: <\/span>\n              Case studies\n\n            <\/span>\n      <\/div>\n      \n      <h3>\n        <a href=\"\/en\/news\/bringing-clarity-at-a-vulnerable-time\/\">\n          Bringing Clarity at a Vulnerable Time\n        <\/a>\n      <\/h3>\n      \n        <div class=\"post-item__excerpt\">\n          OLHI ensured that the consumer received a clear explanation and that the procedural concerns were addressed. A consumer&#8230;\n        <\/div>\n      \n      <time class=\"post-item__date\">September 23, 2025<\/time>\n    <\/div>\n  <\/article>\n  <article class=\"post-item\">\n      <div class=\"post-item__image\">\n        <a href=\"\/en\/news\/upholding-fairness-in-emergency-medical-disputes\/\">\n          <img decoding=\"async\" src=\"https:\/\/oap.wp.vortexdev.com\/wp-content\/uploads\/2026\/05\/Med-768x603.jpg\" alt=\"\" loading=\"lazy\">\n        <\/a>\n      <\/div>\n\n    <div class=\"post-item__content\">\n      <div class=\"post-item__categories\">\n          <span class=\"post-item__category\">\n            <span class=\"sr-only\">Categories: <\/span>\n              Case studies\n\n            <\/span>\n      <\/div>\n      \n      <h3>\n        <a href=\"\/en\/news\/upholding-fairness-in-emergency-medical-disputes\/\">\n          Upholding Fairness in Emergency Medical Disputes\n        <\/a>\n      <\/h3>\n      \n        <div class=\"post-item__excerpt\">\n          This case illustrates how OLHI\u2019s process can lead to meaningful outcomes. A consumer contacted OLHI after they were&#8230;\n        <\/div>\n      \n      <time class=\"post-item__date\">September 23, 2025<\/time>\n    <\/div>\n  <\/article>\n  <article class=\"post-item\">\n      <div class=\"post-item__image\">\n        <a href=\"\/en\/news\/getting-fair-compensation-after-an-emergency\/\">\n          <img decoding=\"async\" src=\"https:\/\/oap.wp.vortexdev.com\/wp-content\/uploads\/2026\/05\/ImagePlane-768x513.jpg\" alt=\"\" loading=\"lazy\">\n        <\/a>\n      <\/div>\n\n    <div class=\"post-item__content\">\n      <div class=\"post-item__categories\">\n          <span class=\"post-item__category\">\n            <span class=\"sr-only\">Categories: <\/span>\n              Case studies\n\n            <\/span>\n      <\/div>\n      \n      <h3>\n        <a href=\"\/en\/news\/getting-fair-compensation-after-an-emergency\/\">\n          Getting Fair Compensation after an Emergency\n        <\/a>\n      <\/h3>\n      \n        <div class=\"post-item__excerpt\">\n          Feeling misled and confused, the couple turned to OLHI. A couple had to urgently return home mid-trip due&#8230;\n        <\/div>\n      \n      <time class=\"post-item__date\">September 23, 2025<\/time>\n    <\/div>\n  <\/article>\n  <article class=\"post-item\">\n      <div class=\"post-item__image\">\n        <a href=\"\/en\/news\/navigating-complex-policy-language\/\">\n          <img decoding=\"async\" src=\"https:\/\/oap.wp.vortexdev.com\/wp-content\/uploads\/2025\/09\/Money-768x541.jpg\" alt=\"\" loading=\"lazy\">\n        <\/a>\n      <\/div>\n\n    <div class=\"post-item__content\">\n      <div class=\"post-item__categories\">\n          <span class=\"post-item__category\">\n            <span class=\"sr-only\">Categories: <\/span>\n              Case studies\n\n            <\/span>\n      <\/div>\n      \n      <h3>\n        <a href=\"\/en\/news\/navigating-complex-policy-language\/\">\n          Navigating Complex Policy Language\n        <\/a>\n      <\/h3>\n      \n        <div class=\"post-item__excerpt\">\n          This resolution reflects OLHI\u2019s role in helping consumers. A consumer submitted a Tax-Free Savings Account (TFSA) transfer request&#8230;\n        <\/div>\n      \n      <time class=\"post-item__date\">September 23, 2025<\/time>\n    <\/div>\n  <\/article>\n  <article class=\"post-item\">\n      <div class=\"post-item__image\">\n        <a href=\"\/en\/news\/feeling-supported-through-a-critical-illness\/\">\n          <img decoding=\"async\" src=\"https:\/\/oap.wp.vortexdev.com\/wp-content\/uploads\/2026\/05\/Image23-1-768x513.jpg\" alt=\"\" loading=\"lazy\">\n        <\/a>\n      <\/div>\n\n    <div class=\"post-item__content\">\n      <div class=\"post-item__categories\">\n          <span class=\"post-item__category\">\n            <span class=\"sr-only\">Categories: <\/span>\n              Case studies\n\n            <\/span>\n      <\/div>\n      \n      <h3>\n        <a href=\"\/en\/news\/feeling-supported-through-a-critical-illness\/\">\n          Feeling Supported Through a Critical Illness\n        <\/a>\n      <\/h3>\n      \n        <div class=\"post-item__excerpt\">\n          The consumer reached out to OLHI for help. A consumer had undergone surgery for a brain tumour and&#8230;\n        <\/div>\n      \n      <time class=\"post-item__date\">September 23, 2025<\/time>\n    <\/div>\n  <\/article>\n  <article class=\"post-item\">\n\n    <div class=\"post-item__content\">\n      <div class=\"post-item__categories\">\n          <span class=\"post-item__category\">\n            <span class=\"sr-only\">Categories: <\/span>\n              News\n\n            <\/span>\n      <\/div>\n      \n      <h3>\n        <a href=\"\/en\/news\/2025-annual-report\/\">\n          2025 Annual Report\n        <\/a>\n      <\/h3>\n      \n        <div class=\"post-item__excerpt\">\n          We are pleased to announce the publication of the OmbudService for Life and Health Insurance\u2019s (OLHI) 2025 Annual&#8230;\n        <\/div>\n      \n      <time class=\"post-item__date\">September 22, 2025<\/time>\n    <\/div>\n  <\/article>\n  <article class=\"post-item\">\n\n    <div class=\"post-item__content\">\n      <div class=\"post-item__categories\">\n          <span class=\"post-item__category\">\n            <span class=\"sr-only\">Categories: <\/span>\n              News\n\n            <\/span>\n      <\/div>\n      \n      <h3>\n        <a href=\"\/en\/news\/olhi-announces-board-transition-departure-of-longstanding-directors-and-appointment-of-two-new-members\/\">\n          OmbudService for Life and Health Insurance Announces Board&#8230;\n        <\/a>\n      <\/h3>\n      \n        <div class=\"post-item__excerpt\">\n          Toronto, Ontario\u00a0\u2013 The OmbudService for Life and Health Insurance (OLHI) announces the departure of longstanding Board members,\u00a0Dr. Janice&#8230;\n        <\/div>\n      \n      <time class=\"post-item__date\">September 16, 2025<\/time>\n    <\/div>\n  <\/article>\n  <article class=\"post-item\">\n\n    <div class=\"post-item__content\">\n      <div class=\"post-item__categories\">\n          <span class=\"post-item__category\">\n            <span class=\"sr-only\">Categories: <\/span>\n              News\n\n            <\/span>\n      <\/div>\n      \n      <h3>\n        <a href=\"\/en\/news\/olhi-announces-resignation-of-long-standing-chair-dre-janice-mackinnon-and-nomination-of-dan-levert\/\">\n          OmbudService for Life and Health Insurance announces resignation&#8230;\n        <\/a>\n      <\/h3>\n      \n        <div class=\"post-item__excerpt\">\n          Toronto, Ontario \u2013 The Board of Directors of the OmbudService for Life &amp; Health Insurance (OLHI) announces the&#8230;\n        <\/div>\n      \n      <time class=\"post-item__date\">May 2, 2025<\/time>\n    <\/div>\n  <\/article>\n  <\/div>\n<\/div>\n\n<script type=\"text\/x-handlebars\" class=\"findstrEmptyResultsTemplate\" data-group=\"news\">\n    <div class=\"findstr-empty-alert-div\">\n  No results found. 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